Good day @the_flower,
Thank you for posting to the PayPal community.
Please refer the below guide links.
https://www.paypal.com/us/cshelp/article/what-should-i-do-if-my-account-is-locked-help507
https://www.paypal.com/us/cshelp/article/why-is-my-paypal-account-limited-help534
Please contact our PayPal Customer service via link - https://www.paypal.com/kz/smarthelp/home (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request.
They will be able to assist you further as they are specially trained to address this type of account inquiry.
Sincerely,
Chiranjeevi
PayPal/Braintree MTS
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
