Thank you, Christina, for your prompt and courteous reply. OMG this is not going to be easy - web usability - but here's an example, not directly related to the website: I received a 'badge' in my email for being 'active', praise the universe! So I go back to the site to reply and then check my email inbox for your exact wording, bam, I've got another badge for 'return'. Look, it's bad enough that supermarkets have a ridiculous 'point' system or rewards or whatever, but PayPal is not a grocery store, and more junk in my inbox is NOT welcome. I get too much already to delete. Second, PayPal, to me, is like my bank's ATM - I want it to be easy to get my stuff done asap, so the user interface must be clean, to the point and fast to use. As I said, I design web sites, based on 'usability'. PayPal's website is not like Amazon or YouTube or Facebook - it's an ATM. I don't want to have to read instructions, documentation or anything else to be able to do my business. That means that links must be so clear that a visitor knows what will happen when he/she clicks on it BEFORE clicking on it. I wondered what SEND and REQUEST meant on the menu bar, so I hovered on them and saw the lower left of my screen telling me 'send money' and 'request payment'. Why not go back to those? How much room does 'money' take on that menu bar, or just use a '$'. Okay, right, send money, clear. Request what? Permission, authorization, invoice, confirmation, another badge? Why not 'Request Payment'? This could get long, so I'll cut it short by simply telling your webmaster to go back to web usability school and imagine he/she is a PayPal customer, trying to move money as quickly and painlessly as possible, and see if it's possible to re-design the site to make that possible, not a hassle. I wanted to transfer $ to my bank, and I see what? A list of selections, update or confirm my personal info, yada... What was BELOW my screen (invisible) was 'proceed anyway' or something. Why was that not visible? Why do I have to scroll the screen to view the entire list of links? Poor design and less-than-great usability. Design each page so that EVERYTHING a visitor needs is on the visible page. Again, Webmaster, imagine you are standing at an ATM on the street or outside your bank. You want to transfer your money. You want it to be easy, fast and you for sure don't want to read documentation. Now redesign the entire sight so we customers can get our business done in one minute, without any clicking on links to find out what they do, no wondering how to get your task done. I have more suggestions, but this is not supposed to be a dissertation.
