Where did my money go?

AgFirstTraining
Contributor
Contributor

All-

We integrate with Cornerstone as a learning management system.  I had our Rest API configured improperly when someone completed a transaction on Monday.  They were charged ($2,250), but there is no transaction history in our account.

 

Where could this money have gone??

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1 REPLY 1

MTS_Chiranjeevi
Moderator
Moderator

Hi @AgFirstTraining,

 

Thank you for contacting PayPal community.

 

Our sincere apologies for the inconvenience caused.

 

I request to contact your website developer to cross check the PayPal email address used to create REST API credentials(Client ID & Secret) which was used during the purchase (i.e  $2,250).

 

Money will be credited to that particular PayPal account. 

 

Please refer the guide link to more about unclaimed payments.

 

Thank you so much for your patience and understanding.

 

Sincerely,

Chiranjeevi

PayPal, Inc.

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

 

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