Webhook notifications are not being sent to my server

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I've created an integration with PayPal in my application, the integration is waiting for subscription using the PayPal payment page.

After the payment is done, PayPal used to send me notifications to my staging URL - it worked for 2 days and then it stopped. 

I thought maybe it is related to the fact that im using NGrok to test it.

Today I've pushed my code into my production environment and not even one event is being sent, i've checked the https://developer.paypal.com/dashboard/webhooks/live page and nothing has been sent.


I've tested the API using the PayPal webhook test page and i received a message.

I've checked that the Webhook has been created successfully and it is enabled (using the webhook API) 


Please help.

Thanks in advance,

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New Community Member

I have the exact same issue. I am no longer receiving webhooks using Ngrok. This normally always worked.


We have the same issue in our new production environment. We are not receiving any webhooks. The only thing i see in the webhook event logs is that the webhook is in a failed state:  FAIL_SOFT.


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New Community Member

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