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The merchant's account is not able to process transactions

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Contributor

Re: The merchant's account is not able to process transactions

Have any one resolved this issue? using sandbox... business pro

i have a same issue.... in wordpress


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Moderator

Re: The merchant's account is not able to process transactions

Hi, can you share the response where I can see the CORRELATIONID and L_ERRORCODE like in the post above? This will point to some more details of the failure and possible causes.

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Contributor

Re: The merchant's account is not able to process transactions

Hi
for my those request: 

CorrelatioId = 9d6048db9f0f3

Err Code =  10548

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Contributor

Re: The merchant's account is not able to process transactions

Hi 
Here are some details.

I am upgrading my customer's solution to use latest security protocols  (That move to TLS 1.2 in June)

and i have recompiled the old solution to use .NET 4.6. 2. Solution uses SOAP API and works fine so far in Production.

 

But  when i am testing , it seems connection is not an issue - as it is actually established, but  transactions are not processed. Here is some SOAP payload captured by Fiddler
In short Error info  - 

<CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">a9998e90ef0b6</CorrelationID>
<Errors xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorType">
<ShortMessage xsi:type="xs:string">Invalid Configuration</ShortMessage>
<LongMessage xsi:type="xs:string">This transaction cannot be processed. The merchant's account is not able to process transactions.</LongMessage>
<ErrorCode xsi:type="xs:token">10548</ErrorCode>

 

More detailed request

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<soap:Header>
<RequesterCredentials xmlns="urn:ebay:api:PayPalAPI">
<Credentials xmlns="urn:ebay:apis:eBLBaseComponents">
<Username>XXXXXXXXXXXXXX.gmail.com</Username>
<Password>XXXXXXXXXXXX</Password>
<Signature>XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</Signature>
<Subject />
</Credentials>
</RequesterCredentials>
</soap:Header>
<soap:Body>
<DoDirectPaymentReq xmlns="urn:ebay:api:PayPalAPI">
<DoDirectPaymentRequest>
<Version xmlns="urn:ebay:apis:eBLBaseComponents">2.0</Version>
<DoDirectPaymentRequestDetails xmlns="urn:ebay:apis:eBLBaseComponents">
<PaymentAction>Sale</PaymentAction>
<PaymentDetails>
<OrderTotal currencyID="USD">38.05</OrderTotal>
<Custom>da98e239-803c-47e7-a83c-1566b04f8869</Custom>
</PaymentDetails>
<CreditCard>
<CreditCardNumber>XXXXXXXXXXXXXXXXXXX</CreditCardNumber>
<ExpMonth>1</ExpMonth>
<ExpYear>2023</ExpYear>
<CardOwner>
<!---->
</CardOwner>
<CVV2>XXX</CVV2>
</CreditCard>
<IPAddress>::1</IPAddress>
</DoDirectPaymentRequestDetails>
</DoDirectPaymentRequest>
</DoDirectPaymentReq>
</soap:Body>
</soap:Envelope>

 

Response 
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:cc="urn:ebay:apis:CoreComponentTypes" xmlns:wsu="http://schemas.xmlsoap.org/ws/2002/07/utility" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/12/secext" xmlns:ed="urn:ebay:apis:EnhancedDataTypes" xmlns:ebl="urn:ebay:apis:eBLBaseComponents" xmlns:ns="urn:ebay:api:PayPalAPI">
<SOAP-ENV:Header>
<Security xmlns="http://schemas.xmlsoap.org/ws/2002/12/secext" xsi:type="wsse:SecurityType"></Security>
<RequesterCredentials xmlns="urn:ebay:api:PayPalAPI" xsi:type="ebl:CustomSecurityHeaderType">
<Credentials xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:UserIdPasswordType">
<Username xsi:type="xs:string"></Username>
<Password xsi:type="xs:string"></Password>
<Signature xsi:type="xs:string"></Signature>
<Subject xsi:type="xs:string"></Subject>
</Credentials>
</RequesterCredentials>
</SOAP-ENV:Header>
<SOAP-ENV:Body id="_0">
<DoDirectPaymentResponse xmlns="urn:ebay:api:PayPalAPI">
<Timestamp xmlns="urn:ebay:apis:eBLBaseComponents">2018-01-31T21:11:10Z</Timestamp>
<Ack xmlns="urn:ebay:apis:eBLBaseComponents">Failure</Ack>
<CorrelationID xmlns="urn:ebay:apis:eBLBaseComponents">a9998e90ef0b6</CorrelationID>
<Errors xmlns="urn:ebay:apis:eBLBaseComponents" xsi:type="ebl:ErrorType">
<ShortMessage xsi:type="xs:string">Invalid Configuration</ShortMessage>
<LongMessage xsi:type="xs:string">This transaction cannot be processed. The merchant's account is not able to process transactions.</LongMessage>
<ErrorCode xsi:type="xs:token">10548</ErrorCode>
<SeverityCode xmlns="urn:ebay:apis:eBLBaseComponents">Error</SeverityCode>
</Errors>
<Version xmlns="urn:ebay:apis:eBLBaseComponents">2.0</Version>
<Build xmlns="urn:ebay:apis:eBLBaseComponents">39206242</Build>
<Amount xsi:type="cc:BasicAmountType" currencyID="USD">38.05</Amount>
</DoDirectPaymentResponse>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

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Contributor

Re: The merchant's account is not able to process transactions

Hi Support Team,

 

we have observed same issue..

posted here.. /t5/About-Business/Paypal-created-accounts-not-working/m-p/1440395#M154262

Please try to resolve asap.

 

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Contributor

Re: The merchant's account is not able to process transactions

Hi,

 

I am having the same issues when testing the sandbox account from the website.

Account Type = Business-Pro

Country = US

Status = Complete

I included the error messages below:

L_ERRORCODE0=10548&L_SHORTMESSAGE0=Invalid Configuration&L_LONGMESSAGE0=This transaction cannot be processed. The merchant's account is not able to process transactions.&L_SEVERITYCODE0=Error

 

Can you please point me into the right direction?

 

Thank you