Require and record phone number for subscriptions
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Hi,
I am looking to offer subscriptions to customers but I need to record their phone number (with their consent) as part of the process, and access this via API.
In the subscription itself I see there is a subscriber object that includes a phone object, and it is documented that I must enable this option in the Merchant PayPal account. I have done so, setting the phone number to required, however this option simply seems to have no effect. I am testing in the sandbox here.
With or without this option set to require the phone number, the behaviour seems to be the same, when creating a Smart Button for subscriptions:
* Guest purchases always require the user to enter a phone number, along with the card number
* Account-based purchases never present the option to enter a phone number, even if adding a new card or shipping address.
And if I go through and create the subscriptions, both as guest or account-based, with the Merchant set to require the phone number, the Show Subscription Details API does not include the "phone" object.
I also tried using the Subscriptions API to create a subscription with the phone number recorded. That also does not seem to work.
I create a subscription with this data:
{
"plan_id": "P-9F874971V0502862PMEUILVI",
"subscriber": {
"name": {
"given_name": "Test",
"surname": "User"
},
"phone": {
"phone_type": "MOBILE",
"phone_number": {
"national_number": ...
}
},
"email_address": ...
},
"application_context": {
"brand_name": "example",
"locale": "en-US",
"shipping_preference": "SET_PROVIDED_ADDRESS",
"user_action": "SUBSCRIBE_NOW",
"payment_method": {
"payer_selected": "PAYPAL",
"payee_preferred": "IMMEDIATE_PAYMENT_REQUIRED"
},
"return_url": "https://example.com/returnUrl",
"cancel_url": "https://example.com/cancelUrl"
}
}
(please note that I have removed the phone number and email address from the above snippet - this forum will not let me post phone numbers or email addresses. By copying examples included in PayPal API docs, I am confident I am submitting this data in the correct format.)
This creates a subscription which is pending payment.
But if I call Show Subscription Details for that subscription, it has already lost the phone number 😞
{
"status": "APPROVAL_PENDING",
"id": "I-TDKF6FLKDL8J",
"plan_id": "P-9F874971V0502862PMEUILVI",
"start_time": "2021-08-31T00:21:12Z",
"quantity": "1",
"subscriber": {
"email_address": ...,
"name": {
"given_name": "Test",
"surname": "User"
}
},
"create_time": "2021-08-31T00:21:12Z",
"plan_overridden": false,
"links": [
{
"href": "https://api.sandbox.paypal.com/v1/billing/subscriptions/I-TDKF6FLKDL8J",
"rel": "edit",
"method": "PATCH"
},
{
"href": "https://api.sandbox.paypal.com/v1/billing/subscriptions/I-TDKF6FLKDL8J",
"rel": "self",
"method": "GET"
},
{
"href": "https://www.sandbox.paypal.com/webapps/billing/subscriptions?ba_token=BA-9R346053EF6334834",
"rel": "approve",
"method": "GET"
}
]
}
Any suggestions? How can I get paypal to request and record the phone number of subscribers?
Thanks
Daniel
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Hi @dsdrake
I would recommend reaching out to Customer Service using the "Contact Us" link at the bottom of the page. They may be able to change a setting in your account to enable the Phone Number as an Information Request. If I remember right, that settings change should show it for Subscriptions like it does for the Checkout product.
Hope that helps!
-Aaron
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