RATE_LIMIT_REACHED errors when creating auth token for select users


I have a WordPress e-commerce plugin. Some merchants, not all - it appears to only be affecting those in the UK - are getting RATE_LIMIT_REACHED errors when they try to either have the auth token generated for their site or making a checkout/orders request. 


I have a ticket into support and the rep has not responded for a very long time. Case Number 12922038, agent Komal [removed]


I have quite a few different merchants who are getting really frustrated and nobody has any idea why this doesn't work for these select few merchants.

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