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PayPal Express Checkout (PayPal for WooCommerce (By Angell EYE)) does not work whenever YITH WooCommerce Deposits and Down Payments is activated
I ecountered problem when i tried to integrate PayPal Express Payment (By Angell EYE) with a wordpress pluggin (YITH WooCommerce Deposits and Down Payments Prenium Pluggin).
Below are the steps perform by me to initiate a paypal sandbox transactions:
2.Add one of my products to Cart
3.Go to My Cart (https://homesaver.com.sg/cart-page/) and click “Check-out with PayPal
4.Website redirects to Sandbox. Fill in dummy credit card details and then click “Pay Now”
Whenever YITH WooCommerce Deposits and Down Payments Premium is activated, the website redirects back to My Cart (instead of the final check out page). Further the paypal transcations was never captured by the sandbox. However, everything works fine as long as YITH WooCommerce Deposits and Down Payments Premium is disabled.
I have tried below methods but the problem still persists:
1. Updated all my theme and pluggins
2. Deactivated all my plugins and tried them in by one. Whenever, YITH WooCommerce Deposits and Down Payments Premium is activated, the problem comes back.
3. Revert theme to Twenty Eleven but no help.
4. Researched high and low for in internet and the forum but to no avail.
I contacted both By Angell EYE and YITH WooCommerce Deposits and Down Payments Prenium Pluggin but help is not very useful.
This is the reply from YITH "I’ve actually done some debug over your installation, but I’m afraid that I’m not sure why payment is not correctly processed. As far as I can see, what is missing when purchasing a deposit is a request to paypal, with the following method: getExpressCheckoutDetails
After some debugging, I think that the reason for not processing that request is a missing order_awaiting_paymentnumber in user session
Unfortunately, it seems that this Express Checkout plugin is really complex, and I get confused soon when checking its code. I think that the best solution would be to contact PayPal Express Checkout developers, and ask them to help us finding and solving the problem"
I hope some kind heart within this communit can enlighten me on how to resolve this conflict.
Any advise is greatly appreciated. Thank you!
Hi. We recently hired a new support person and he's not fully up to speed on Express Checkout yet. Sorry for the confusing response there. Please let me know your ticket number on the Angell EYE help desk and I will personally respond to help get this worked out (which I would be doing anyway, but I'm a little behind on reviewing tickets he has responded to.)
Okay I will reply to you there.
If possible, then do not buy plugins from Angelleye. I bought recently PayPal Shipment Tracking for WooCommerce and it made a big mess with my Woocommerce and Paypal, but did not do what it should be - did not uploaded any tracking number. Instead of this it marked all Paypal orders as shipped. Developer agreed via email that plugin is defective, but did not refund my money. Seems they are banned from wordpress.org as well.
There are lot of similar plugins from other companies, so best is to avoid Angelleye.
Angelleye, everything I wrote is true. Of course, you claim the opposite so you can sell your plugins. So lets remember this issue.
I bought plugin that will take tracking numbers from Woocommerce and upload them to the Paypal. I installed plugin and made few shipping labels in DHL Commerce site. DHL sent tracking numbers to Woocommerce, but your plugin did not sent them to Paypal. Instead of this, your plugin marked all orders in Paypal as "shipped", even those that was "processing" stage in Woocommerce. I also triedmanual method, "Send to Paypal", but also without success.
So, I wrote email to you about this situation. Mubashir from you stuff asked some more information and I sent it. As there was no answer for 2 days from you, I uninstalled your plugin from my website and asked my money back. Only then did you respond and offered partial refund or help. You also told that your plugin is not "tested with any DHL system" (your words) and "The next issue is how all of your PayPal orders got marked as shipped. I would agree that it seems our plugin must have done that somehow". Is it plugin defect or it should be like this?
Please tell me how I must act if,
I buy software that is not working as promised,
I asked developer for help, it did not responded for 2 days,
I uninstalled software, deleted license key and reported about it developer,
I asked for full refund,
I like to forget this plugin and go on with my life,
Developer refuses of full refund, telling that software is not tested with World largest courier company and asking install it back for testing,
Developer still refuses to make a refund.
Do you think, such behavior with customers is OK? Is this really customer friendly company? I don't think so. Maybe every developer should guarantee that its software is working fine and if not, fix the software itself rather than asking for help from customers?
I do not have such time and wish to deal with you or your plugin. I bought plugin, it did not worked, I uninstalled plugin and asked money back. You refused. And so it is.
Hence my recommendation to others - do not buy any plugin from Angelleye.
Lets make it clear. I contacted with your customer service first and received common question "what is wrong". I explained everything and waited for your answer. Within 2 days I did not received any answer from you. You started to worry after I asked money back. Without asking money back, I would have waited for your answer to this day. It is how it was and what I told to Paypal.
I sent email to you with explanation about API, so you know exactly what is wrong with your plugin. You shout openly that I don't want help and it's my fault, but actually it is only you who can fix it. I can not do anything to fix your plugin and offering help here is just a farce. Instead of fixing, you spend your energy here, justifying yourself and blaming me.
At present day, I do not like any help from such two-faced company as Angelleye is. 50 bucs is good price for showing your real face to other potential customers 🙂