No item name in PayPal transaction and ecards not sent

[Evgeniy]

Hello,

I have a website for sending ecards. And people pay through PayPal for it. But on May 30 something was broken. It seems on PayPal's side because I enabled sanbox option and everything works fine. Ecard is being sent and arrives.

With live credentials everything goes wright but there is no order information in the transaction details and ecard is not being sent.

Maybe PayPal changed some developers information but I was not able to find that.

Have a look at sandbox donation: https://snag.gy/aGQxMO.jpg. It has ecard purpose

Have a look at live donation: https://snag.gy/r4IpRc.jpg. It does not have purpose. I think that is the reason.

Could you please help me?

Thanks in advance!

[juicy_gift_card]

We are having the exact same issue.

Someone mentioned a temporary workaround, where they placed the item name inside of the custom transaction subject, but that did not work for us.