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Instrument Declined - REST API - Live

New Community Member

Instrument Declined - REST API - Live

We keep on getting the following error message when trying to use credit card payments:

 

[name] => INSTRUMENT_DECLINED
[details] => Array
(
)

[message] => The instrument presented was either declined by the processor or bank, or it can't be used for this payment.
[information_link] => https://developer.paypal.com/docs/api/payments/#errors
[debug_id] => f39c52fa31f5c

 

We have tried different PayPal accounts without success. Any suggestions?

3 REPLIES
Moderator

Re: Instrument Declined - REST API - Live

Hi, I sent you an email from tech support for this case. Thanks.

Member

Re: Instrument Declined - REST API - Live

Also receiving this error - can you forward this same email from Tech Support?

 

Much appreciated!

Member

Re: Instrument Declined - REST API - Live

I keep on getting the following error message when trying to use PayPal payment in live mode

but sandbox mode works perfectly

Pleases let me know how to troubleshoot it

Thank you

 

name: INSTRUMENT_DECLINED

message: The instrument presented was either declined by the processor or bank, or it can't be used for this payment.
information_link => https://developer.paypal.com/docs/api/payments/#errors
debug_id =>145f616d9039