PayPal never respond to my questions, so I may not using the correct method. For example, since mid-September random payments have been rejected with error 10606 (Buyer cannot pay). I've asked PayPal for the circumstances that cause this, but they haven't responded. I see also that people have asked about it in the forums, but no answer given. What's the best way to approach them to be sure of getting a response?
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
