Dispute Webhook Events not firing
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have created three webhooks in an app located in a client's account (CUSTOMER.DISPUTE.CREATED, CUSTOMER.DISPUTE.RESOLVED, and RISK.DISPUTE.CREATED[deprecated]) in both Sandbox and Live. These events show no history over the past two weeks, though new disputes have been created on the client's account. I'm attempting to determine if this is a configuration issue, a permissions issue or a webhook issue. Are these events live? If so, are additional permissions (other than API) required to receive these? I can send a successful webhook for these events through the webhooks simulator, and have a similar integration with Braintree that works fine. Please advise, thanks.
- Labels:
-
Webhooks REST APIs
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, I checked and we had a release on Monday afternoon that was fixing the missing WebHooks you reported. From Monday on if there is a dispute you should see the event fired.
Cheers,
Andrea
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We had one dispute opened on Monday and one opened Tuesday, and none of the dispute events were triggered. I am happy to help debug from the client side if someone would like to contact me.
Thanks, Brandon
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm having an issue where im subscribed to paypal.dispute.created but paypal is only notifying me about UNAUTHORISED disputes but nothing else.
for example its not giving me notification about 'item not received' dispute or claims..
only 'unauthorised'. why?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have this problem too. I get logs for every other webhooks except CUSTOMER.DISPUTE.CREATED and CUSTOMER.DISPUTE.RESOLVED.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Webhooks not firing for recurring subscription renewals on certain transactions in REST APIs
- Webhooks not firing in sandbox mode - Simulator works fine in Sandbox Environment
- For Subscription Webhooks, which are fired when the subscription has ended in REST APIs
- Dispute API webhook callback in REST APIs
- After a free trial period which webhook event is fired? in REST APIs