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Cannot do a partial refund on any transaction with PHP-SDK-Checkout v2

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luke__nguyen
Contributor
Posted on

I have the same problem as this post and after 3 years I still haven't found any satisfactory answer to it

https://www.paypal-community.com/t5/REST-APIs/Cannot-do-a-partial-refund-on-any-transaction-with-PHP...

 

Can someone help me answer it?

1 REPLY 1

Cannot do a partial refund on any transaction with PHP-SDK-Checkout v2

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Chiranjeevi_L
PayPal Employee

Good day @luke__nguyen,

 

Thank you for posting to the PayPal community.

 

Please make sure the currency setup in your PayPal Live/Sandbox seller account and also check your Payment Receiving Preferences settings to allow payments that are sent to you in a currency you don't hold.

 

Also, the transactions your trying to refund should be in "completed" status.

 

https://www.paypal.com/us/cshelp/article/what-are-payment-receiving-preferences-and-how-can-i-set-th... 

 

Once the above steps is done, please try processing a refund and make sure your passing correct amount value. 

 

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

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