Add Tracking API // INVALID_TRACKING_NUMBER

[qm_bryan]

Hi there, 

We are trying to update tracking information on individual transaction IDs however every type has failed. Here is an example request:

This transaction ID was processed on the associated Paypal account, the tracking ID is valid, and auth headers are valid as well.

PUT: https://api.paypal.com/v1/shipping/trackers/30S36399K1229483C-9400110895343257614572

Content-Type: application/json

Body: 

{
	"transaction_id": "30S36399K1229483C",
	"tracking_number": "9400110895343257614572",
	"status": "SHIPPED",
	"carrier": "USPS"
}

Response:

{
    "name": "INVALID_TRACKING_NUMBER",
    "message": "The requested resource ID was not found",
    "debug_id": "b56a7b5e9cac6",
    "details": [
        {
            "field": "tracker_id",
            "value": "30S36399K1229483C-9400110895343257614572",
            "location": "path",
            "issue": "INVALID_TRACKING_INFO"
        }
    ],
    "links": []
}

Any insight on this would be much appreciated.

-Bryan

[shawnz]

Just a guess here, but are you using the "seller transaction ID" aka the "capture ID", or are you using the "buyer transaction ID"? I'm guessing it must be the seller transaction ID, not the buyer transaction ID.

[qm_bryan]

I appreciate the thought. However, the transaction ID we are utilizing appears to be the proper one. When transaction_id is modified in this request (body and url param), the same endpoint returns INVALID_TRANSACTION_ID which leads me to further believe it is some issue with the tracking number or carrier validation itself.

Would appreciate any additional insight.

-Bryan

[shawnz]

Interesting. Does it also give the error for carriers besides USPS? In the docs they give a fedex number as an example, "443844607820". Do you get the same error with that one?

[qm_bryan]

That's correct. I have attempted with the example Fedex carrier and tracking number to the same result as initially. I also tried with carrier set to "OTHER" and still the same result which is peculiar to me.

Lastly, I attempted to send my initial USPS request to the "Trackers batch" endpoint and it was successful (albeit 10+ second response time for a single tracker). I don't need the individual endpoint but I will submit this information to Paypal regardless.

Thanks for your help Shawn.

-Bryan