How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if: •You don’t receive the item •You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute: 1.Log in to your PayPal account. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 3.Click Dispute a Transaction. 4.Select the button beside the transaction you want to dispute, then click Continue. 5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a dispute