I've started a return for something I bought on Ebay, and after checking to make sure Paypal are still offering the return shipping refunds I've noticed that the option to do so is missing from all of my transactions.
I know that it used to appear on ALL transactions as soon as they were logged, whether you were planning to return it or not. Has this changed, so it only appears when a return has been completed for example?
And before you mention it, yes, I have activated the offer years ago and used it several times in the past.
I have now found out that return shipping refunds are not available for Business accounts. I upgraded to business just so I could keep using the paypal debit card, but after discovering this I've downgraded back to a personal account. Keeping the card is not worth losing shipping refunds.
After being sent around the houses by PayPal support, I've been told that the links don't appear in my Activity History because my account is also a Business Account. I've been told to email 'paypalreturns_uk at telusinternational dot com' who can assist with my return.
Nowhere in PayPal's T&Cs for Return Shipping Refunds does it mention any exclusions for Business Account - purely for 'limited' accounts. I hope that they can assist me.
I upgraded my account from Personal to Business purely to learn how to use PayPal Checkout for web design.
I'll let you know how I get on with telusinternational dot com.
They initially told me it was only temporary, but then two days later they said they have no plans to open it for business accounts at all.
I think the CS staff are woefully uninformed about Paypal's policies. When I downgraded they were talking about "premier accounts", which haven't existed for years!
I emailed my return proof and screenshot of my PayPal activity to the velus email address, who asked me to agree to their T&Cs (Same as PayPal's 'Return Shipping on Us'). Once I did this, they were happy to refund my shipping costs without any further issue.
