We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
Starting 1/11/19, I've been getting a second receipt email for some purchases made with my PayPal Debit card. The e-mail subject line says, "Receipt for your Payment to" and that's it. Business name is missing / blank.
In the e-mail body the text states:
"A receipt for your recent transaction.
has completed the transaction made using your PayPal Business Debit Mastercard ending in
Here's a receipt showing the final purchase price.
XXXXX January 14, 2019
There's no business name in the e-mail either.
However, when I access my account online, I see the transaction with the business name and everything is legit.
Oddly, these e-mails have come in batches, typically three or four at a time, and they are for transactions that already had triggered an e-mail when the purchase was made (those e-mails have the business name in the subject and body.)
Anyone else seeing this??
I've been experiencing the same exact issue. At first I thought it was possibly spam or suspicious for sure. After checking my account it looks legit.
So is PayPal aware of this, and are they doing anything to resolve the issue?
I file all my emails and find it difficult to identify purchases when it doesn't specify where the money was sent to. Very inconvenient to try to reconcile against my online account manually.
Any update from PayPal would be nice. (Maybe at least that "they are aware of the issue and working on a solution")
I had one of these emails come through this weekend that had the business name in the Subject line and in the body of the email. Possible progress? Will see. Will update again once a batch of these show up.
As a side note, if this does get sorted out, I do like this second email as a final notification as it has the full processing amount in the e-mail. This is handy for quickly verifying charges like restaurant tips, without seeking the transaction data in the website or app.