@Janos wrote:
Question,
So I am trying to print a shipping label using my paypal account like I have always done. My account has been used for over 15 years and now today when I try and print a label, it says " Your payment for shipping cannot be processed because it exceeds your available balance. Please add a credit card or bank to your account for completing this label purchase. ERRORCODE-50023 "
How can shipping not be processed because shipping costs exceeds my available balance when I have more then enough to cover the cost? have several bank accounts, debt cards and credit cards linked to my account. My account has been verified for over a decade. This is extremely strange.
So I sold something to someone on eBay, they sent me the money and Paypal will not allow me to create a shipping label because of the above error. When I try creating one on eBay, I was able to. However, I accidently did not weight my package correctly and cannot void the label (they no longer have that option near the end of the order details page). Now I will be stuck paying shipping prices twice.
I printed a label but am not going to use it? Can I void the label and get a refund?
Yes. You have up to 5 days from the time you print a USPS label to void it and get a refund. The cost of the label is credited to your PayPal account within about 21 days. To void a label:
- Go to My eBay and click Shipping Labels under Sell.
- In the Actions column click 'Void label'.
- Follow the instructions on the Void your shipping label page.
For FedEx labels printed on eBay, you are only charged for the labels you use - no need to worry about misprinted or destroyed labels.
With UPS, you are only charged for the labels you use, but must void a label if you don't use it to avoid being charged.
Kudos & Solved are greatly appreciated. 🙂
