Touch ID and PIN on ios 11.4 and iPhone 6 not working

Sal33m
New Community Member

Touch ID doesn't work even after reinstall. It works on all other apps and to unlock the phone.

 

Can't remember my mobile PIN (though I've tried a few regular used combo's and none work) and can't see where I can update my Mobile PIN on the phone or in settings on the website (doesn't seem like this facility exists any more?)

 

Thankfully I can remember my password but is a pain having to input this each time.

 

Anyone have any ideas?

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3 REPLIES 3

Nsa11
Contributor
Contributor
Same on iPhone 7, I had to swap phones, and now everything except the PayPal app work with Touch ID.
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Jagonz2
Contributor
Contributor
Same here. iPhone 7, latest iOS and lates PayPal update. Has been happening for the last few updates. No end in sight.
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Jagonz2
Contributor
Contributor
Forgot to mention, Touch ID doesn’t even show up, so it’s not like my Touch ID or print is bad. When I select log in with Touch ID, nothing happens.
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