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Return Shipping Refund Turnaround Time?

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New Community Member

Return Shipping Refund Turnaround Time?

If I placed a return shipping request on December 20, should I not have received a response by January 11 (22 days later!)? It still says pending. I understood there should be a response within 5 business days.

 

Am I being ignored or is this a typical pattern for PayPal when handling these requests?