Refund declined!!!! WHY???

Jelortiz30
New Community Member
I’ve been waiting for my refund and than I got this message, if this has ever happened to any1 and u can help me with wat to do, that would b awesome and very much appreciated. This is the message I received. “This order wasn't canceled Hi Jason, We couldn't cancel your order because the refund to your original payment method failed. Please contact your financial institution to address this issue.“ And I’ve been waiting on my refund since may 19th
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jelortiz30 

 

What funding source did you use to fund the original payment?

Is the card still in date and the account open or the same if it was your bank account. 


Advice is voluntary.
Kudos / Solution appreciated.
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