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Purchased an item online from realhometools.com with a PayPal guest payment on March 25, 2020. The paypal receipt said the payment was made to "Vu Trong". Since that date, I've received no communications from the merchant acknowledging the purchase or any shipping info - just a PayPal receipt. The business address on the website turns out to be a house in a subdivision in Atkins, IA. A call to the number listed on the website rang twice, then switched to a busy signal. Anyone else had experience with this seller?
Update: Good news. I no sooner sent the above message when I received a message from the merchant that my item had shipped. There was no tracking info provided, so I'll see how long it takes to get here.
I placed an order on April 1st & payment was made immediately by PayPal. When going to the web site over the next 2 days it said my order was processing. Today it said the order was on hold. The contact phone number does not work & they have not answered my emails. I have reported this to PayPal. If I do not receive my shipment by April 8th. I will escalate this further.
I finally threatened them with escalating my complaint with PayPal & that they would cancel them and my money was refunded. Strangely enough the item I purchased was delivered that day. I emailed them and said if they wanted it back they would have to arrange a pickup at my house since I am NOT leaving my house. I have not heard back from them. I think they are just very poorly run as a business. I never got a shipping notice and they had no idea the item had been drop shipped from their supplier. They need big help as a business but it should not be at our expense. I would recommend escalating your complaint with PayPal.
I started this thread re: Real Home Tools. As I mentioned immediately after my initial post, I received a notice that my item had shipped. I eventually received tracking info and the product arrived a few days later. While the seller could do a better job of communicating about order status, I did received exactly what I ordered. I'll attribute it to staff issues due to the pandemic and give them the benefit of the doubt.
Very poor (aka non-existent) communications from these guys. I ordered a surface cleaner from them in mid April and got the confirmation "that your order is being processed" the same day. Since then nothing and I have emailed them several times for status.
They are quick to accept and receive payment but that is where the communications stop. I have opened a case with PayPal and if nothing is done in the next 14 days will escalate this to a claim.