Prepaid Card Issue

JackBian
New Community Member

After trying for 6 hours to add a precard to my account, I finally failed, with only endless reminds "Please add a debit or credit card to complete your purchase." But I have added to my account already.

Ok, fine. I will never use Paypal. It's just the worst payment platform I have ever known.

Login to Me Too
2 REPLIES 2

JackBian
New Community Member

Also have bought prepaid card worth $25, just feed the dog.

Paypal, awesome platform with awesome bugs!

Login to Me Too

PayPal_Rachael
PayPal Employee
PayPal Employee

Hi @JackBian,

 

Welcome to the community and thanks for posting.

I am sorry to hear that you are unable to add your prepaid card to your account. If you are a US customer and this is a PayPal card you will find some troubleshooting steps here https://www.paypal-prepaid.com/ .

Unfortunately we cannot check your account to see what's happening via the community, so if the troubleshooting doesn't help, I recommend getting in touch with our customer service team. You will find our contact details by clicking Help & Contact at the bottom of any PayPal page. You can also reach us on Facebook www.Facebook.com/PayPal or on Twitter @AskPayPal.

 

Rachael 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.