Paypal won't activate debit card

boiii
Contributor
Contributor

I recently bought a prepaid reloadable PayPal card, after returning home i began to activate it, when i tried on the activation website it was taking way too long, and so i tried to add it to my account and solve it there, but it wouldn't let me fix the details there stating that it was declined by the bank issued, i have no idea as the activation is taking too long and i can't solve it on my own

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@boiii 

 

That's not how you activate the card; by linking it on the Wallet page, no.

 

https://www.paypal-prepaid.com/account/activate

 

Turn off and on your wifi/data connection and try again. Or call customer service number on back of card, or go here: https://www.paypal-prepaid.com/account/precontact


Kudos & Solved are greatly appreciated. 🙂
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boiii
Contributor
Contributor

@sharpiemarker 
I didn't order the card online, it was loaded in a store, the second solution you offered says that my account isn't associated with the card account, and i've tried to turn my wifi off and on 5 times already, i do not have data on my phone at the moment so i can't call

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