Paypal Cashback Mastercard is not showing in wallet.

ElPasoEric
New Community Member
So I called the number on the card, the woman insisted that my email which has always shown and worked as my paypal login was not my actual email. The card used to show and she said that it is showing, yet I log in on the browser, the app and nothing. Simply a red mark stating that it cannot display all my information right now. I recently (Aug 22nd) made a fairly large payment on the card, it has been debited from my bank account and has not posted to the card, she said it is on hold for something. So, I have a CSR telling me that I am mistaken and it is showing, when I know damn well what I am seeing on the screen, I have her telling me that my old (5+ years since used) email is my current email and cannot get any information from anyone at paypal. Where does this leave me?
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