New to the community? Welcome! Please read our Community Rules and Guidelines
I made a payment to purchase a product and the payment went through my side but the receiver didn't receive it instantly. It is taking 5 days for the payment to reach the receiver and he is not willing to wait. How do I cancel the payment? or Release it immediately?
It depends on exactly why it's being held. Was it sent as an e-check? If so, that could take a few days to clear before available on their side.
If it's still pending you might be able to cancel it. Here's some info on that: https://www.paypal.com/us/smarthelp/article/FAQ637
If it's not e-check, though, and it shows the payment status is Completed, then it could just be that the transaction is being held on their side until they provide proof of delivery or you verify receipt of the item. In that case they should continue with shipment, and the Completed payment would be released to them soon after delivery.
If it is an e-check, they aren't willing to wait, and you don't see the ability to cancel from your side, then they should be able to trigger the refund and cancel it from their side.
Thanks for replying.
The payment status is completed. But in my activity tab when Isee the details of the payment it says the payment will reach the recipient by 21st April (5 days from today). The seller is not giving the product because he wants the payment first. And I am not willing to wait for 5 days. What should I do?
Its not a echeque payment because I think for echeque I need to have a bank account, my preferred way of payment is card. So all my transaction are instant. So I am sure about it. Also the seller checked on his side he has no option to cancel the transcation.
They asked me to send the payment as a F&F for some reason. I did that. I see the date when i click on transactions. I see the status completed with a small note at the top saying payment will reach the recipient by 21st April.