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PayPal's free £5 not coming off

New Community Member

PayPal's free £5 not coming off

Hi all, a while ago I go (and I'm sure a lot of other people got) an email from PayPal telling me they have credited my account with a free £5 to spend on any merchant that accepts PayPal. So, over the last week or so I have been using PayPal to purchase various items but the £5 has not been added to the checkout? And I keep getting reminder emails to spend it by the 10th August! It's not a huge amount of money of course, but as I use PayPal almost exclusively for online shopping it would be great to actually make use of it. Anyone, have similar problems or have been able to use it at all who can offer some advice on this? Many thanks.