PayPal email receipt showing wrong shipping address. How to pass correct data to PP checkout
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Having a problem when someone places an order on our online store for delivery. Often a gift delivery for someone else, or a work address so not their default shipping address on the users PayPal account.
Our website sends the user a order confirmation with the correct delivery address outlined. But the PayPal receipt of payment shows the Shipping Address as the users default shipping address not the selected delivery address on our online store.
Can we override this so it shows the delivery address input to our online store during check out? (hunted the internet with no luck)
Please help / provide information on how to pass the shipping info to the PayPal checkout.
- Labels:
-
PayPal Shipping
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @funwin
I'm sorry to hear about the address issue you're experiencing with our service. It definitely sounds like there may be an issue with the integration between your website and PayPal. I believe this question would be better suited for our Product&Site support team since there are many different factors that could be causing the issue. I highly recommend giving us a call so that we can try and pinpoint the issue. You can locate our contact information by selecting the contact option at the bottom of our site.
Derrick
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Order placed from LittleMallus but I did not not place the order? in Disputes and Limitations Archives
- Why would PayPal checkout use an old address I already deleted from the PayPal website? in Disputes and Limitations Archives
- Regarding claims, does PP verify seller's shipping details in Disputes and Limitations Archives
- trying to complete jb hifi purchase with pay in 4 in Products and Services Archives
- Paypal for WIX Billing and Shipping issues. in My Account Archives