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PayPal Extras Mastercard/Synchrony login problem

Contributor

PayPal Extras Mastercard/Synchrony login problem

I have been trying to view the account details on my PayPal Extras Mastercard and pay my bill online. However, every time it forwards me to the Synchrony Bank site, I get an error message saying "Login not permitted. We're sorry. We have a problem with your account that needs to be fixed before we can restore your online access. Please call us at <removed>"

I have tried calling Customer Service multiple times and they have never fixed the issue. The only customer service agent who ever even offered any kind of solution was one who said that certain web browsers won't work. But I have tried Chrome, Safari, Edge, and IE and still get the error message with all of them.  If none of those browsers work, then what browser does?

Has anybody else had this problem and maybe been more successful at getting a solution? It really makes me want to cancel my Mastercard since I am not able to view my statements or do anything else with my card online.
10 REPLIES 10
New Community Member

Re: PayPal Extras Mastercard/Synchrony login problem

today is 10/23/18 this issue is still a problem. i am getting this error:

Bad request

Your browser sent a query this server could not understand. 

 

how the hell do they expect us to review stuff online if we cant log in? doesnt matter what browser i use either, and i even cleared the cookies etc

Advisor

Re: PayPal Extras Mastercard/Synchrony login problem

I just try this

https://www.paypal.com/us/webapps/mpp/credit-card

,when I choose login,my paypal account sign up shows up

Advisor

Re: PayPal Extras Mastercard/Synchrony login problem

I used Firefox. ON A PC

New Community Member

Re: PayPal Extras Mastercard/Synchrony login problem

I have had the same problem and now it's the second time it's happened.

 

It *mysteriously* happened just as my balance was due. Then, after I couldn't pay (due to not being able to log in) and the late fees were applied, the page miraculously was able to log me in.

 

Now it's doing it again.

 

I've tried multiple browsers. All get back the same error page.

 

It seems to me that the bug is intentional and is being used to prevent log ins and forcing people to miss their payments.

New Community Member

Re: PayPal Extras Mastercard/Synchrony login problem

I honestly believe it’s intentional. Who’ll join a class action lawsuit?
Contributor

Re: PayPal Extras Mastercard/Synchrony login problem

Same problem here!  I talked to their customer service and they said I couldn't get onto my account because my bill is past due.  I haven't used my card and am not about to pay a bill that I can't see.  They said they'd send a paper copy, but I am unable to go to my account on line. I'm angry!  Have never heard of this before!  I ALWAYS pay my bills on time!!!

Re: PayPal Extras Mastercard/Synchrony login problem

I get this message when trying to may a payment through the paypal portal. Paypal customer service is no help and says "At this time these credit products do not offer customer service by email. In order to make sure your request is thoroughly addressed, please contact the customer service department for the credit line you are inquiring about." when the issue is using their portal to pay the **bleep**ing card...

 

 

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New Community Member

Re: PayPal Extras Mastercard/Synchrony login problem

I am having the same problem the virtual assistant sent me to this address https://paypal.syf.com/eService/Payments/initiatePaymentsAction.action when you hit the Make a payment button it sends you to this address https://paypal.syf.com/eService/Payments/initiatePaypalPaymentsAction.action, just delete the PayPal in the address and it will go through to the payment screen! Its a bunch of bulls*** but it works!! But now it cant even get to the Paypal Mastercard home page, its saying grizzly error
New Community Member

Re: PayPal Extras Mastercard/Synchrony login problem

Im having the same issue for 3 days now it goes from either grizzly error or bad request, I would love to be able to see the activity that has occurred on my card so I know where my charges are and whether or not said missing charges max out my card