I'm sorry to hear that your credit is not applied. Do you have a link to the terms of the offer? If you received the offer in an email or message in your message center, please check for a link to information about that offer. Having that link will allow the community to better assist you.
If you do not have a link for that information, please reach out to customer service to allow a representative to take a look at your account and provide account-specific assistance.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebookor Twitter.
I hope this can be resolved quickly!
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