Not Able to Find/Use Refund

Gauravpatel
Contributor
Contributor

Hi All,

 

I have purchased some items from the website and then i received the cashback from paypal because there was offer going and after one month i received the cashback and then I used it to purchase another item now I have returned that product and I received the product from that website as well and also I can see the refund in my activity page but Now When try to use that cashback refund on its website i cant see it . I just get the debit card option.

 

Please see the screenshotCapture.PNG

Login to Me Too
1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hi there @Gauravpatel,

 

Thank you for reaching out to us via our Community Forums. I can understand how concerning it can be not being able to use your voucher. Unfortunately when your transaction is refunded, that voucher that was used in that transaction is not able to be reused. My apologies for the inconvenience this may cause.

 

Have a great one!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.