New paypal here chip and swipe reader, can't get the app to work

[Southerntester]

Just bought a Paypal chip and swipe card reader. Installed the Paypal Here app. Keeps trying to force me to install Paypal Kettle and won't allow me to log into Paypal Here.

Using an Samsung Android phone.

[PayPal_DerrickD]

Hi @Southerntester,

Thank you for posting your concern here in our Community. After reviewing the issue, it sounds like you may have purchased a PayPal Here card reader before applying for the service. As of July 2021, PayPal will no longer be accepting any new PayPal Here applications. If you were approved for PayPal Here previously, I recommend contacting customer support directly for assistance. However, if you were not approved for PayPal Here prior to purchasing the reader, I recommend returning the reader, as you will no longer be able to use it. 

I hope this information helps.

-Derrick