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My PayPal Prepaid Debit Mastercard is locked

Contributor

My PayPal Prepaid Debit Mastercard is locked

I was purchasing a projector online and then it said my card was declined, despite me having more than enough money to buy the projector.

 

I went to go log in to my account to see the issue but then it said "Account is locked"

 

How do I fix this issue? I've tried resetting my password, confirming, all of that jazz. And I have no idea how to contact support about this issue

2 REPLIES 2
Esteemed Advisor

Re: My PayPal Prepaid Debit Mastercard is locked

@Xynehcks 

 

Contact customer service to investigate why the card is locked:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
New Community Member

Re: My PayPal Prepaid Debit Mastercard is locked

I'm having the same problem