Money pool issue

[williamowenmaso]

I have 2 money pools... One I can use and manage fine. However the other just loads a blank page when going to manage it so I cannot move the money from it to my paypal account. Any clues as to what the issue may be?

[CraigyBabyJ]

Same here money stuck in the pool unable to click the pool to transfer it just loads a blank page I have tried the app on my phone and using a different browser. Created a new Pool and that works fine but my original one with fund in is stuck ????

[williamowenmaso]

Quick update... I spoke to customer support on the web chat multiple times. I had to explain what was happening very carefully as they didn't seem to understand the issue - they were checking the pool link and it was working, which it always did unless logged into my account. Anyway eventually it was passed to a technical team to look into and I was told there was no ETA on an outcome.

End result - my pool suddenly started working again today and I was able to transfer the money out.

[CraigyBabyJ]

Mines still broken sending messages don't get me anywhere. Think I will have to close my account see it will let me take the money out then. Service is appoling.