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My mobile number changed a few years ago but I never updated my profile.
Now I can't log in as Paypal wants to send me a text on the old number to verify the account.
I've tried logging in from a different browser which doesn't work.
Also tried using the Help Chat system, but this also requires me to log in to proceed.
Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.
Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!
Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?
Solved! Go to Solution.
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Login Issues
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Profile & Settings
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I'm adding the PayPal app to a new phone and everything seems to be fine other than the 'Login and Security' page under settings. When I click on it, the page comes up blank and doesn't load anything.
The phone is a Samsung Galaxy S8. I downloaded the app version currently available from the Google Play store.
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Hi nelsonj1998a,
Thank you for contacting the PayPal Community Forum and welcome as a new member!
Please check in the settings of your phone that location settings are switched on for the PayPal app. If the locations settings are not switched on for the PayPal app, it may prevent you from logging in.
- Siobhan
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I am having this issue too on the latest version of android with the latest version of the Paypal app on a Google Pixel 4 XL. None of the moderator solutions solve it.
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I also have this problem, the only other reply on what to do does nothing.
I don't see how 'location permissions' should effect the 'Login and Security page' staying blank, all other pages load up just fine, but that permission is enabled and nothing changes, still a blank/white page.
Clearing app data, removing/reinstalling the app does nothing.
Any ideas?
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Same issue. The PayPal app works fine on my Samsung S9+ running android 10 Software but when I go to Settings > Log in and Security > the page opens but it is just a blank white page. I cannot set up a PIN code to make logging in faster/easier.
Customer support suggested Uninstalling and reinstalling the app. I cleared the Cache and Data for the App and Uninstalled/Reinstalled it but it is still the same.
Customer support isn't much help. I wish they would fix the app.
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Verified my identity 3 times, account is still limited/frozen (been 3 weeks) in Security and Fraud
- Paypal no longer requires password to login in Managing Account
- App logon issues in Products & Services
- Not yet solve my problem in Managing Account
- Only a single Yubikey possible ? in Managing Account