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I have been trying to use my PayPal Debit card at the gas pump on 4 separate occasions. Each time it was declined. Instead I had to pay the Cashier with cash. I can use the card at other locations.
The last time I was able to use the PayPal Debit card at the pump was on Dec 14th.
I called the 800 number yesterday Jan 3rd to make sure that the card would work as I needed to put gas in the car. They checked, saw a zero balance and that the card was linked to my bank account. I was assured that the card would be able to go thru. Tried it last night, and the card was declined again at the pump. Last year when this issue occurred, they had to reset something on their end to fix it.
Today I called the again, was told that the pump is trying to do a $1 transaction. Since I have a Zero balance, was advised I couldn't use the card at the pump, but would need to attempt the transaction with the Cashier instead or I would need to keep a min of $30 in the account.
I used to use Balance Manager, but that was discontinued Jan 1st, 2018. This is another reason for them to bring it back.
I never had any issues with using my business debit MasterCard at the pump until about a week ago. I called support yesterday and was told that a hold was on my card because some verification was needed. I expected that they would ask me about the previous 5 transactions to make sure they were done by me, but instead they sent a text message to my mobile device with a code which i then read to them. How this verifies anything other than my mobile number (which has not changed in the more than a decade I have had this account) I may never know. The rep said the card would now work so I tried it again at the pump and was denied.
I called back and spoke to a different rep who told me that PayPal won't be accepting transactions from the pump at some gas stations, but will from others, because they have seen a pattern of cards being duplicated after being used at gas pumps. I asked which gas stations would still be accepted and the rep told me they have no list or criteria for what stations would be accepted and which would not.
The rep added that it would be a few months before this is resolved.
Started in May 2019 (this month) for me. Had the DMC for now 3 years. Never an issue before. My rep went from the validating the account thing, to our systems are broke, to you have a return open. Oh I see now she said.. so you did or didn't know what you were talking about before. It's all lies and they don't care because they are being paid pennies. Shameful. I've had returns for these 3 years and never had an issue. They just make stuff up. Ask for someone above them, noone is available. This has ot only gas stations, but trial authorizations online. (shiprush because eBay cancelled my free version. A flipping hassle) I seriously hope this never occurs at a hotel. eBay and Paypal may be breaking up but it's the same damn support people all working in the same building still with no real explanations and almost zero knowledge working for pennies. Shame on everyone for not being able to give an honest answer to a real problem.
Me too, I am so disappointed in PayPal. I've always been a fan but they have just changed a big part of what I use them for. I mean I ain't lazy, I can walk in the store but the whole reason I use card at the pump is to keep from having to get my kids out to. Totally inconvenient now. So I may as well use another card if they are taking away the one privilege I was using them for. Smh #dissattisfiedcustomer