I paid double shipping for a foreign customer

[lynnfish98]

I accidentally paid for shipping twice to a Canadian customer for a package I  was sending him.  Now I can't find out how to reverse the first charge.  Can I be helped?

Lynn Fischer

[sharpiemarker · Accepted solution]

@lynnfish98 

Was there two postage label transactions or two charges for one postage label?

If there was two postage transactions, visit link below to void the label you didn't use:

https://www.paypal.com/us/smarthelp/article/how-do-i-void-a-ups-or-usps-label-i-created-with-paypal-...

If two charges for one postage label, contact customer service:

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal