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Coming up on a week and no clue given as to what the issue is or when or even if the problem with the "Add Cash" feature will be fixed. If this is some ploy to force customers to link a bank account, in my case I'd rather close my PP account after 15 years. No one at Paypal will give an honest answer what is going on. Even a simple notification message that they are aware of the problem and working to fix it would go a long way. I think it's really poor customer service and frankly shady business practice to keep customers in the dark as to what the problem is, when it's going to be resolved or if the option has simply been dropped.
I have tried for about a day and a half now to print out the barcode to add money to my account and get an error message on the add money screen and it tells me to reload the page and try again which I have done several times and nothing changes
Numerous people have complained about this problem for the past 5 days and Paypal won't even publicly acknowledge there's a problem, much less what the time frame is to fix it or if they've even dropped the option altogether.
For 3 days "Add money at a Store" when I hit it says "Oops! Something when wrong. Please try again."
I have call PayPal without any help. Says tech dept will look into it. I didn't believe them. Couldn't hardly understand the person.
Told to try a different browser. That didn't work.
It's frustrating. I'm still waiting for a response through Paypal's messaging system. Also found that someone sent @AskPayPal about it on Twitter and crickets. I did the same.
I've been trying for 5 days now to reload my account via the Add Cash feature. There's no question Paypal is well aware of the problem but Customer Service and any sort of online Paypal "Help" is either clueless or willfully avoiding the truth about what the real issue is. The fact that they haven't issued any kind of Notification or Messaged customers about this key issue nearly a week into the problem is unfortunately very telling that there is a deeper problem than simply a glitch in the software or some sort of update being done.
The way this is going down, it's very similar to how Paypal handled the abrupt switch away from the My Cash re-loadable cards to Green Dot less than a year ago leaving customers to figure out the change on their own. Quite honestly, I would not be surprised that Paypal has severed ties with Green Dot, the company that was handling this service.
I received the following from PayPal after sending them my problem by email just a a few hours ago.
Thank you for contacting PayPal Customer Support. My name is Brittaney and I am happy to assist you. I definitely understand your frustrations with not being able to add money to your account.
The issue you are experiencing with the Add Money at a Store is something we are working on. We have submitted this issue over to our engineers, who are currently working to resolve this issue. We do not have a timeframe to provide at this time but we will have this issue resolved as soon as possible.
As of right now I recommend trying a different option to get money added to your account. We have the add money with a bank account or if you have a friend or a family member with a PayPal account, they could send you money from their account to yours. I apologize for the inconvenience this is causing.
Thank you for being the best part of PayPal and enjoy your day!
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