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The people are always the ones to sufferer. I am tired of everyone running and interfering with our lives. Just like the government. I hope who ever caused this has their lives disrupted as much as ours from this.
FYI, I found out this morning that the "Add money at store" feature works through the Paypal App which is available at google play and any app store like amazon etc. I used it this morning.
I tried the Android app and it appears to work although I just conducted a test and didn't actually carry through and deposit cash at my local Rite-Aid store. I may do that today or tomorrow.
The support babble quoted above is almost verbatim the same thing I was told; just different enough that it's a bit more than a simple cut-and-paste reply (support staff at least have to paraphrase a script). The goal is clearly one I've seen more times from more sources than I care to recall; say something soothing and polite without saying anything of substance.
From a technical perspective I find it interesting that the browser/website approach is consistently failing but the app is not. If you watch the URLs you go through in your browser you never appear to actually leave PayPal; whether this implies the problem is on the PayPal end, the Green Dot end or the plug is being pulled I don't know. I do know that this kind of problem breeds speculation and this, plus PayPal's lack of useful response, is not good for their reputation. Do they care?
At this point if I had to guess (what choice do I have?) I'd say that either a) PayPal has tech support management staff who cannot properly orchestrate change or sensitive maintenance with appropriate backup/recovery plans in place should a feature like this disintegrate, or b) they wish to force customers to use only their mobile apps, perhaps eliminating Green Dot from the equation.
Is the PayPay cash option down? I have been trying all morning to get a bar code printed to add cash to my PayPal account and I keep getting an error message. Tried both from a computer and my phone...no success.
This is still down 10 days later. I also agree, the customer service comprehension skills are poor. Robotic repeating back to you even if incorrect, etc.