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I am trying to create a barcode through paypal using green dot at the register. It says oops something went wrong try to refresh. I refresh and nothing happens. Paypal tells me to contact Green Dot so I do then Green dot tells me to contact paypal. At the moment I have no way of adding $ at the register.
Since Feb 24th, the "Add Cash" to a Paypal account feature no longer works. When you try to use the Add Cash link, such as to generate a bar code to add cash to your Paypal account at a store like CVS, the link errors out with a "Oops, sorry..." text. Adding cash directly to a Paypal account in this method is a useful option for those that either don't have or simply don't want to link a bank account to their Paypal account.
Calling Paypal customer service today has been awful. I've talked to several CSRs who have absolutely no clue what is going on, one I had to explain their own process of adding cash to an account outside of a linked bank account. When I asked to speak to someone higher up on the chain, I was left on hold for almost an hour and was eventually told "I don't know what the reason for the problem is, we've received many calls about it and we are working on it but no timeframe when it will be resolved."
I think it's terrible customer service that Paypal doesn't even bother to at least have some kind of explanation of a several day old problem either as an alert in the Paypal account messages box or for their phone CSRs to at least trot out to answer complaints. If they've severed ties with Green Dot which one CSR vaguely hinted at, they could at least do customers the courtesy of telling us the Add Cash feature is no longer an option.