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How to use PayPal offer

carolinev1
New Community Member

How to use PayPal offer

Received a PayPal offer to cover the broken garbage I received from China that would cost more to return. I was told by the company not to return it. PayPal gave me an offer of my amount that I could use on another purchase however when I make a purchase they charge my credit card instead of using the offer which they said they would use when you check out