How long should I wait for a response before I file a dispute?

[Nött89]

Hello I bought a birthday gift thinking I had plenty of time for it to arrive, 3 weeks, but the seller hasnt responded to my emails. It's only been 5 days but I've never gotten no response. Nor have I received a delivery date or status.

[Goldileen]

Hi @Nött89 

Thank you for patience. Though our response times may be delayed, be assured we're here.

Working with your seller can be the quickest way to resolve an issue. You can locate your seller's contact information on the transaction details page. They may be able to issue a refund to you or help with a return.

If you've tried working with your seller, but still need to file a dispute, here's how:

1. Go to the Resolution Center.
2. Click Report a Problem.
3. Select the reason for your case and click Continue.

*The Resolution Center is not currently available on the PayPal mobile app.

Hope this helps. Please stay safe.

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