First Transaction benefit

SavithaAmpati
New Community Member

I have not received Paypal first transaction benefit of Rs600/- Merchant is telling to ask you... and I have also provided screen shots to you.. and could not get any response.4.png3.png1.png2.png

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1 REPLY 1

PayPal_Cristina
Moderator
Moderator

Hi @SavithaAmpati,

 

Thank you for your post and welcome to our Community Help Forum!

 

I am sorry about your issue. You can use the cashback voucher you have received as a discount the next time you pay at Indian merchants accepting PayPal.

The voucher amount will be automatically applied as a discount with the purchase without you having to manually apply it. There is no cash out and payment will not credit your funding instrument. Visit the 'Offers' page on the PayPal App, and tap on ‘See Details’. Tap to enable ‘Use at next purchase’ if it is disabled, and you then are good to go. 

 

If the payment has been refunded, you can find more information here.

 

If that is not the case, please try contacting customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us, or reach out by PM on Facebook or DM on Twitter.

 

I hope this helps.

 

Cristina

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