False advertising?

[PapaMike7]

Why am I charged shipping when it clearly states that shipping is always free when you pay with Paypal?

[PayPal_Cristina]

Hi PapaMike7,

Thank you for your post and welcome to our Community Help Forum!

Regarding the shipping cost, you may be eligible under our 'Return Shipping Program'. Please, find more information here https://https://bit.ly/2HxrxEn. 

Please contact us by clicking 'Help & Contact' at the bottom of the PayPal homepage for further clarification. You may reach out to us on Facebook or Twitter.

I hope this helps.

Cristina