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Dispute/refund

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New Community Member

Dispute/refund

Hi everyone, new to this so please be gentle. I received a product from an eBay seller and it was the wrong style and colour. I raised a dispute with PayPal as I wasn’t getting anywhere with the seller. The seller then agreed via email to give me a full refund and told me to dispose of the product (I have provided PayPal evidence of this email) PayPal have now settled the dispute in the sellers favour as I couldn’t supply return tracking information. How do I get my refund?
1 REPLY 1
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Esteemed Advisor

Re: Dispute/refund

@Banksy01 

 

The dispute part of the process is for negotiation between you and the seller, so if the seller agreed to a refund and you disposing of the item then thats fine, as soon as they issue the refund the dispute would close.

 

However if the seller did not refund and you escalated the dispute to a claim then that is when paypal get involved.

They do not deal in part refunds or disposing of items the ONLY option paypal gives you if they find in your favour is the return of what you received back to the seller (trackable to prove delivery) before you get a refund.

 

Once you have provided that tracking number to paypal then if the seller has not refunded you then paypal would.

Sadly as you did not do so you didn't get your refund. 


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.