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Dispute Case ID: PP-D-61635324

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Contributor

Dispute Case ID: PP-D-61635324

To Whom It May Concern,

We would greatly appreciate it if you would give us the refund back because yesterday we found out that it would cost between $80 -$130 to ship it.  I don't think it's fair that i have to pay this much to send the items.  Please find the photos of the items attached and you can see that the headphones are not authentic.

I have learned a hard lesson because the seller's offer was too good to be true.  And maybe you can remove the seller from the website, so i am helping other people not to fall prey to this scammer.  

I am kindly requesting that you give me a full refund.

Please do the right thing and let's figure out who can pay for shipment.

Best regards,

1 REPLY 1
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Esteemed Advisor

Re: Dispute Case ID: PP-D-61635324

@marcosmalaga 

 

Sorry but this is not paypal customer services, however i can give you the following information as it SOUNDS as if you bought from 1 of these?


Asian / Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntary.
Kudos / Solution appreciated.