Hello. I've tried to contact paypal through phone but they always hang up so i try to contact them via email but the automated bot always shows up. When he asks me if he could have helped me i choose "no, i need more help" and then it automatically closes the conversation and won't let me contact customer support in any way possible. What do i have to do now? Thanks
Secondly you do know that you don't have to add funds to your paypal account as a buyer don't you, paypal will take from any linked and confirmed bank account or card.
Lastly you may have to wait a few days for a reply to any message, as the phones are non operational everyone is messaging paypal so takes them longer to reply.
Advice is voluntary. Kudos / Solution appreciated.
Does anyone know if there is actually a customer service at PayPal? Tried the message system over 24 hours and no response?
The resolution system appears to require your concern to be about a specific transaction which is obviously not necessarily the case, as here. And the complaint system would have you complete an online form but when you submit or try to it says that it is not available.
Phones are mostly in-operational at the moment due to covid.
Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
Thanks. So basically you can’t phone but you could try using a different social media site like twitter to contact them but they won’t reply to a direct email or message sent via their own system ? It might be me but that seems nuts. I’m 53 years old and just want a simple system for customer service. That doesn’t involve opening a twitter account or Facebook. I do appreciate the reply though. What if this was a serious security issue, perhaps someone has used your account etc.
The reference to age was simply to highlight the inadequacy of the PayPal system. Or lack there of. They rely on the ‘community’ to resolve issues rather than having a proper effective and robust system in place. Probably for financial reasons. And I do accept that Covid hasn’t helped but still, this falls below the level of customer service I’ve experience from any other company in quite some time. Thank you again for trying.
We solve hundreds of problems on here without the need for the user to go and contact customer services so I think putting the 'community' down is not appropriate.
However if it is an account issue then contacting customer services at the moment is yes a challenge.
That is why i give up my time on here to try and help as many as possible.
Advice is voluntary. Kudos / Solution appreciated.
