Hi @Heather_lynn197,
Thank you for your post! Do you by any chance have a link to the terms and conditions of the offer? That would really help us look into the situation and help you get to the bottom of what to expect. If you do not, please let us know the specific type of card that was applied for and we can try to find the information. There are multiple card products and narrowing it down will allow the community to start on the right track.
Thank you!
Olivia
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