Concert Tickets for a Concert that was cancelled due to COVID-19
So I sold concert tickets for CMA fest 2020, that was just cancelled 3 days ago. I sent the buyer an email ASAP asking them if they wanted a refund or if they wanted the tickets - I don't have a phone number. I have until June 1st to let Ticketmaster know if I want a refund or if I want to keep the tickets. I have yet to hear back from the buyer if they still want to go to the concert or not. I won't have the tickets until May 2021, since Ticketmaster is not going to mail them until then since this year was cancelled before the tickets were mailed out. What do I do? Give them an automatic refund or keep emailing then just refund them the money if I don't hear from them a week before June 1st?
Thanks for reaching Community forum. I hope you're doing well.
I suggest that you issue them a refund since the concert is cancelled and send them also an email why you refunded them. This will help you establish a good selling record and it can avoid possible complaints and dispute. Best of luck and stay safe.
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