Good day to you @Jayci1964 ,
Thank you for using Community Forum.
I am sorry you've had to deal with this.
If you purchased something and would like a refund because you haven't received it, or it's not as described,
you can file a dispute in our Resolution Center to start the process of getting your money back.
You deserve to have your money back.
You have 180 days from the transaction date to initiate a dispute.
Please follow these steps on How to file a dispute.
I hope this helps.
We really appreciate your patience.
Stay safe.
If you need assistance please don't hesitate to contact us via social media:
Facebook (US): https://www.facebook.com/PayPal/
Facebook (Worldwide): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
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